Reviews: Mobility Products

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Mobility Products

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Average Rating

Score: 2.4/5
Based On 196 BLVD.com User Reviews

Companies are bringing cutting edge enhancements to the meaning of mobility and accessibility with millions spent every year in researching and engineering mobility equipment such as wheelchairs...
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Current Reviews

Posted By:

Charlie Cummings

Date Posted:

08/22/14

Purchased 8 years, 16 days ago
Comments:

We sell and install the Bruno Valet Plus. Easily the best product of its kind on the market. Probably the most reliable piece of mobility equipment we sell. The best part is you ge... Continue Reading

t to keep your current vehicle, there are hundreds of applications for this transfer seat. I recommend this product to anybody that is looking for a transfer seat that has a good price, is easy to use, is very reliable, and the best possible product available for helping you or a loved one get their freedom back!

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Posted By:

wheeler&wheeler

Date Posted:

08/17/14

Purchased 8 years, 11 months, 15 days ago
Comments:

I bought this lift about a year ago and have no regrets. It has always worked so far and has not had to be fixed. There are a few rattles coming from the lift while going down th... Continue Reading

e road, but it's to be expected a little. I would recommend it to you.

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Posted By:

Kirby

Date Posted:

08/24/14

Purchased 9 years, 16 days ago
Comments:

Working with LiveAbility was great! They were able to customize the ramp into our garage so that it didn't take up much space and my mom was able to get in and out of the house wit... Continue Reading

h ease. They were very responsive and friendly! Highly recommend them!

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Posted By:

Heather Krause

Date Posted:

08/28/14

Purchased 8 years, 4 months, 16 days ago
Comments:

I got Sure-Grip installed in my vehicle and have claimed my independence and I feel secure in my daily routine.

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Posted By:

Ann Langston

Date Posted:

08/29/14

Purchased 10 years, 7 months, 16 days ago
Comments:

Really enjoy this lift. Has helped my husband and I get out and about with his power scooter. I am excited to learn about other products we can use too on blvd.

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Posted By:

Robert J.

Date Posted:

08/29/14

Purchased 9 years, 16 days ago
Comments:

The Harmar lift has been dependable and enabling. We have an old two story house and surgery required a way to use the entire space. I did a fair amount of research on prices, tech... Continue Reading

nical customer support and reliability. The lift is working fine and it's been a welcome addition.

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Posted By:

Marie H

Date Posted:

08/29/14

Purchased 10 years, 9 months, 16 days ago
Comments:

This lift has been a blessing to my parents. It works like a charm and provides them with a safe and easy way to access their basement. They've used it for several years with no pr... Continue Reading

oblems.

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Posted By:

Marry

Date Posted:

09/08/14

Purchased 8 years, 2 months, 16 days ago
Comments:

We really enjoy having our Harmar scooter lift. It makes it a lot easier for us to go visit people and bring my husband's scooter with.

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Posted By:

Date Posted:

01/18/18

Purchased 4 years, 7 months, 15 days ago
Comments:

I had purchased a few items for my mother who has Alzheimer's, namely one top, a pair of pants, leg warmers, and some undershirts (a.k.a., undervests), and the package of clothing ... Continue Reading

had arrived just last night, 1/17/2018. (During my phone order of these items, I had expressed my desire to order one or two undershirts, and the rep. I was speaking with ("Malini") suggested I buy the 3-pack of shirts, particularly since this was more economical than purchasing the shirts separately. I went along with this and agreed to purchase three in size medium.) This morning, 1/18, I took out one of the shirts for my mom's aide to dress her in along with the other new clothing. The aide reported back that the undershirt was too big. Naturally, I called Silverts immediately to request a size exchange of the two remaining, untouched shirts. The service rep. Malini who happened to answer my call told me this could not be done, given the 3-pack of shirts could only be returned or exchanged in its entirety and not the two shirts in its place. I protested that the two shirts have price tags, are in the same new condition and that these items should be able to be exchanged since the company sells these same shirts individually. She suggested I speak to someone in returns regarding the matter. The next person I was transferred to gave me the same sad excuse--the 3 pack of shirts is a different inventory number than the individual shirts and that I could not even exchange the two shirts that I have left given the inventory number discrepancy that this would create. This is the most ridiculous excuse I have ever heard from a company on why they would not process an exchange for new, untouched merchandise! I cannot believe these people at Silverts are in the business of providing clothing to our so underserved elder community and that this is how they treat customers who just want to have their loved ones dress in clothes that fit comfortably. It is a terrible shame, and I will be sure to never purchase clothing from Silverts again. Plus, I will absolutely inform everyone I know of their terrible customer service with regard to this incident, and I will specifically inform my contacts and fellow caregivers at the Alzheimer's Association, National Chapter, the Long Island Chapter, Caring Kind, Parker Jewish Institute, Hospice Care Network, and the Long Island Alzheimer's Foundation (LIAF), for instance, letting them know that we need to find more accommodating partners than Silverts as we work to provide continued quality care and comfort for our loved ones.

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Posted By:

Kevin s

Date Posted:

11/24/14

Purchased 9 years, 16 days ago
Comments:

Makes loading my dads wheelchair effortless. Wish it operated quicker for when its raininng or cold out, overall satisfied with the bruno scooter lift.

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Posted By:

Larry S

Date Posted:

11/24/14

Purchased 12 years, 5 months, 19 days ago
Comments:

Purchased this when I couldnt get my wheelchair inside my suv. Wish I could still get it inside but this will have to do, makes bringing my chair with possible.

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Posted By:

Tom R

Date Posted:

11/24/14

Purchased 7 years, 10 months, 17 days ago
Comments:

I'm recent to a chair, and have a full size van with AWD because of the snow. Still needed to plow my driveway and put this lift in my Dodge 2500 so I can drive. Picks up my powe... Continue Reading

r chair and puts it in the box. This is my 1st winter with it and will write back after I use it more.

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Posted By:

Steve M

Date Posted:

11/25/14

Purchased 7 years, 9 months, 16 days ago
Comments:

VA got me this lift for my Honda. Nice I can take it off myself but it is very heavy and not easy to do myself. I have a scooter and it works well for it.

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Posted By:

M. Honchinamoi

Date Posted:

02/28/15

Purchased 7 years, 10 months, 15 days ago
Comments:

My wife and I were on a trip in their mobility equipped class 1 motorhome, to pick up an uncle and bring him to our home in Seattle. While in Ohio area they had two occasions to us... Continue Reading

e their Anchor Roadside. One was for a mechanical issue with their starter. A tow truck was dispatched by Anchor roadside to tow their unit to the nearest repair facility and a van to pick them up since she was in a wheelchair. The tow truck and the van got there within 15 minutes of each other, the work was completed and we got back on the road, in a couple of hours. We picked up our uncle in Indiana and were driving back when we had a suspension problem with our van. Again we called Anchor Roadside and they dispatched a tow truck and a para transit van to take us to the repair dealership. We got back on the road again within 4 hours and had no more problems coming across the states.

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Posted By:

M. Phillipps

Date Posted:

02/28/15

Purchased 7 years, 10 months, 15 days ago
Comments:

My son and I were on a road trip to drop him off to his new college in Utah when I had my experience with Anchor Emergency Roadside Company. I was 61 miles east of Austin NV on Hig... Continue Reading

hway 50. My van developed a problem with the engine. I had turned around knowing that the next town east was over 75 miles away and that the nearest was behind me in Austin. There was no cell service with my phone and my abled body son flagged a truck down from a mining company working in the area. He let us use his cell to call Anchor Roadside. They sent a tow truck that was a flat bed, winched me and my son on to the tow truck and ran us back to Austin NV where the garage diagnosed my problem, fixed it so we could get back on the highway again. All toll it took around an 1 1/2 to get the winch truck to us and another hour to get us to Austin, but I can tell you it was hardly a problem especially when no money had to come out of my wallet to pay the tow bill and it was in the hundreds I can tell you, because I saw the invoice I signed. Sorry I don’t have a copy of it to show you.

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Posted By:

H. Slothough

Date Posted:

02/28/15

Purchased 8 years, 4 months, 15 days ago
Comments:

We purchased an Anchor Roadside for our specialized car set-up to handle my wives scooter which is carried on a lift, on the back bumper of our car. We were having lunch in Winnem... Continue Reading

ucca NV, and after eating went back to the car only to find out we locked themselves out of it. We knew Anchor Roadside contract was in the glove box of the car. There was a locksmith across the street from where they were, they had the locksmith open the car then he called the Anchor dispatch operator and told her what had just transpired. Anchor gave the locksmith his payment via a Master Card and we were on our way.

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Posted By:

Jamie

Date Posted:

03/13/15

Purchased 7 years, 9 months, 15 days ago
Comments:

Brandl Mobility is great to work with. They always answer when I call and provide excellent customer service. My credit is not the best and they didn’t make me feel bad about it.... Continue Reading

They actually gave me some great advice on how it improve it. I would definitely recommend them!

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Posted By:

Molly

Date Posted:

03/13/15

Purchased 7 years, 7 months, 15 days ago
Comments:

Wow I recently got a loan form Brandl Mobility. I filled out an online credit application and Brandl Mobility Finance got back to me before my own bank did. It was a very smooth l... Continue Reading

oan process. I’m glad I filled out that online credit application.

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Posted By:

Mike

Date Posted:

03/13/15

Purchased 7 years, 10 months, 15 days ago
Comments:

Brandl Mobility Finance it a great loan service company. The stuff was nice and great to work with. When they said they would get back to me they always did. We are enjoying our ne... Continue Reading

w van very much.

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Posted By:

Steve

Date Posted:

07/25/15

Purchased 7 years, 1 months, 15 days ago
Comments:

Quick delivery and my mom really liked the style and quality.

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Posted By:

Juan

Date Posted:

09/11/15

Purchased 30 years, 2 months, 15 days ago
Comments:

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Posted By:

Stevemike

Date Posted:

09/16/15

Purchased 7 years, 7 months, 15 days ago
Comments:

We have this lift on two busses and will be putting in two others. The only problem we have had is with the hand pendant. The plastic nob to hang it with didn't last long before i... Continue Reading

t snapped off. How about something metal to screw in to the back.

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Posted By:

Date Posted:

09/20/15

Purchased 9 years, 5 months, 15 days ago
Comments:

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Posted By:

Date Posted:

09/20/15

Purchased 9 years, 5 months, 15 days ago
Comments:

I OWN A JOEY BY BRUNO OVER SEVERAL YEARS. I AM 71 YEARS AND 290 POUNDS. I AM VERY SASTISFIED.ALSO A MOTORIZED.QUANTUM EDGE WHEELCHAIR.

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Posted By:

mhk

Date Posted:

11/20/15

Purchased 52 years, 7 months, 16 days ago
Comments:

Disabled dealer magazine is a wonderful place to find what is going on with the disabled population

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Posted By:

Date Posted:

04/29/16

Purchased 52 years, 7 months, 16 days ago
Comments:

This accelerator blew my mind. I've been using the left foot accelerator which I really do not like. I was given a high price ( $5000 ) yet I knew this was the system for me . I'm ... Continue Reading

about to purchase a used suv to carry my power chair and a ghost accelerator. You will fell the most secure , safe, and comfortable for yourself and others.

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Posted By:

Pullet1

Date Posted:

05/09/16

Purchased 7 years, 1 months, 15 days ago
Comments:

I have owned Joey lift for less than a year and it has filed 5 times obviously I have a lemon

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Posted By:

Date Posted:

09/02/16

Purchased 8 years, 1 months, 15 days ago
Comments:

Oh Bruno Mobility once again I'm having problems with your product. This time it's your seat remote a button won't work because it GOT WET because of mother nature & you won't warr... Continue Reading

anty replace it because of water damage lmfao. Can y'all control mother nature? I can't! Maybe u should make a water resistant remote considering mother nature! Fucking idiots!

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Posted By:

MIKE FAIR

Date Posted:

10/14/16

Purchased 5 years, 9 months, 15 days ago
Comments:

MY FRIEND HAS ALS AND HAS MAYBE 6 MONTHS, BUT THIS DEVICE HAS MADE HIS LIFE A LITTLE MORE ENJOYABLE THANX MIKE, I TOLD MY GRAND DAUGHTERS TO LOOK FOR UR NEW IPAD

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Posted By:

yoyo

Date Posted:

10/14/16

Purchased 6 years, 5 months, 15 days ago
Comments:

have trouble with lift stalling 6 times in less than a year not happy with Bruno products

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Posted By:

Jazzy

Date Posted:

10/31/16

Purchased 8 years, 7 months, 15 days ago
Comments:

I bought a used joey 2 years ago, works great. If it ever stalls just use the manual button on unit, then have your dealer do some adjustment. no big deal. one time it stalled, I u... Continue Reading

se it every day.

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Posted By:

Shpoquick

Date Posted:

01/12/17

Purchased 5 years, 9 months, 15 days ago
Comments:

Purchased Joey lift 11/16. Stalled on out immediately, failed intrmittently. Shop has not gotten correct part to fix. Service is unsatisfactory. Incorrect part received is today's ... Continue Reading

reason for problem. Very unhappy with Bruno& retailer. Look elsewhere!

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Posted By:

823 torque

Date Posted:

01/12/17

Purchased 9 years, 10 months, 15 days ago
Comments:

we purchased one 4 years ago . The seat was replaced under warranty 1 time . The pendant screen went bad before the 3 year warranty was up and had to hire a lawyer to get Bruno to ... Continue Reading

replace it . The control button failed on the replacement pendant and we were able to get it replaced once again. Cords and X connectors have broken multiple times .This last time when while using the new pendant for the first time the seat stopped half way out of the vehicle . It is now determined by a authorized dealer that the control board for the seat is bad . The seat looses it's programming in cold weather and pendant will not function properly. This seat was purchased Oct. 2012. The selling dealer's quality of work was very poor to say the least.

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Posted By:

Unhappy Golden lift chair customer

Date Posted:

05/11/17

Purchased 5 years, 11 months, 15 days ago
Comments:

Purchased the Relaxer PR756L because of its size and because it offered infinite positioning. The chair was purchased from PRN Medical Services in Beaumont Texas on 9/30/2016 and d... Continue Reading

elivered on 10/3/2016 (they advertise same day delivery but after paying them $1,290 dollars this was the soonest they could deliver?). The chair had a creaking noise it made when reclining or lifting when delivered. The delivery driver said "they all sound that way when new because of the lift mechanisms tight contact with the wood frame and it needs to get broke in. I'm calling before the holidays because the seat on the left side of chair is falling about one inch during recline and the noise is getting louder. They finally come out on 1/3/2017. The guy looks at the chair (no tools and no parts) then says "I'll get it on the board scheduled for pick up and repair in our shop". A week goes by without any contact so I call back. Lady at PRN Medical is clueless. Not on the board or any schedule. Will check it out and call me back. The next day the guy that had come to our house calls to tell me "we have to order parts then we will schedule it for repair in our shop". The chair is finally picked up on 2/15/2017 and returned to us the next day. They replaced the scissor mechanism on the left side and the seat was not falling but the creaking noise was still there and the guy tells me " the new parts will take awhile to get broke in " (it's just like Groundhog Day). I bought the Golden chair from PRN Medical because I thought they were businesses that would stand behind what they sell and do the right thing. So far not so. By the way, the chair is rated for up to 375 lbs and my weight is 250 lbs. Also no one else has used the chair. So now it's 5/11/2017 and I just got off the phone with PRN seven months later about a chair that makes so much noise when I use it that it can be heard from anywhere in our house. THEY ARE GOING TO CALL ME BACK WHEN THEY GET ME ON THE SCHEDULE!!!!!!

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Posted By:

softball101

Date Posted:

04/29/17

Purchased 5 years, 4 months, 15 days ago
Comments:

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Posted By:

softball101

Date Posted:

04/29/17

Purchased 5 years, 4 months, 15 days ago
Comments:

I purchased a Bruno truck lift. I told the dealer the kind of truck, wheel chair, everything they needed to know to put in the correct lift. I have a 2017 4 door Ford F-150. Bru... Continue Reading

no advertises it will bring the chair up to the front seat so you can transfer, wrong! The lift won't bring the chair within 4 feet of the front seat of the truck. Also, it won't pick the chair high enough to get over the side of my truck, and when it is coming down it isn't out far enough to keep from hitting the side of the truck. Their fix was for me to change to a lighter chair and they would put in a lift with an extension so it would come further forward. I have a nice chair and did not want to change so I purchased a Fold and Go light weight chair (50 lbs.), the only trouble is it won't pick it up high enough either. It is tearing up my new chair and it is tearing up the plastic cover on the lift. They should not be selling this lift for this truck because it will not work. Unhappy customer.

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Posted By:

Jet1829

Date Posted:

01/17/17

Purchased 7 years, 4 months, 15 days ago
Comments:

I had the Bruno Valet Plus installed in May of 2015. I have had it back for repair seven times. Sometimes it has just failed to work at all, but normally fails half way out of the... Continue Reading

car; resulting in a very difficult manual return to the home position. Normally, these failures have occurred in the cold, but not always. I reached out to Bruno headquarters for a solution and never received a response. I am now securing an attorney to try and reach a solution.

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Posted By:

Dr Suss

Date Posted:

03/28/17

Purchased 5 years, 11 months, 15 days ago
Comments:

I bought the Joey lift last summer as I have spinal stenosis & pain when I walk very far. I use it to lift my Ventura 4 wheel scooter into my 2015 Town & Country van. I use the sco... Continue Reading

oter when I visit hospitals as I am a pastor & sometimes in large stores. It squeeks a little as I am on bumpy roads, but has not failed me yet. I am happy with it.

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Posted By:

Melissa G

Date Posted:

02/07/17

Purchased 5 years, 8 months, 15 days ago
Comments:

I contacted Spin Master to exchange a defective Zoomer Shadow Puppy toy. The customer care representative said that she could send me a replacement but they did not have the exact ... Continue Reading

color of the original purchase and would send a black and white Zoomer Puppy. Before they would send a replacement however, they required a picture of the toy in a "destroyed" status; I was asked to break the tail off, cut the charging cable and email a picture. That sounded fair but when I received the replacement, I was very disappointed that it was obviously refurbished nor was it anywhere equivalent to the original item. The original item was a Shadow Zoomer (v2.0) that responded to over 20 voice commands. The replacement was the original 2013 Zoomer (v1.0) model and only responded to 10 voice commands. There were scuff marks on the replacement and it was dirty. I contacted the company again and was told that they were unable to send an equivalent item because they "did not have any more Shadow Zoomers". They said it wasn't possible for them to locate a Shadow Zoomer, could not provide a refund, could not provide a voucher to one of their distributors/resellers nor could they repair the defective Shadow Zoomer. Instead, I was offered different items (all of considerably lesser value and lesser function) instead of an exact replacement. They also offered "packages" of items to make up for the difference in the value of the original product which I declined because a sewing machine, pottery wheel, hedge hog or dinosaur is not the original item (Zoomer Shadow) that I purchased. Most important, their replacements weren't what Santa brought my daughter for Christmas. Yes, I'm writing this in February and have been chasing these folks around since after the Holidays. It is disappointing that this company feels that a refurbished, lesser valued item is an acceptable or fair solution. Shame on Spin Master for their lack of business integrity and customer support.

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Posted By:

dfenste1@att.net

Date Posted:

02/27/17

Purchased 8 years, 8 months, 15 days ago
Comments:

I paid $16000 to have 2 Bruno Valet seats installed 3 years ago in a brand new Toyota Sienna that was recommended by Mobility Works in Villa Park, IL. Since then, I had to replace... Continue Reading

my car battery 3x's, paid for relay switches to be installed so the seats would not drain the battery, and had the bases replaced, and the cords replaced. The seats perpetually fail, especially in cold weather when I have to find other transportation for my handicapped family members as I am stuck with car seats that won't function when we are out. I am so discouraged that these places like Mobility Works pillage the handicapped. They tried to charge me over $260 for a battery change the last time I was there when I could get one for $150-160 at the Toyota dealer. I could have bought a car for $16000. I feel I was ripped off for a product that is unreliable.

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Posted By:

akr

Date Posted:

05/27/17

Purchased 7 years, 2 months, 15 days ago
Comments:

I got a new M300 w/ elevating seat in June 2015. In March 2017 it stopped dead on the parking lot of a store. lights on the joy stick panel continued to flash, but no response. I... Continue Reading

t went to the vendor/repair my insurance uses. Received a new logic board. Was returned, but did it again within a couple of weeks. Back to repair, got a new joystick. Returned to me. I had to go see my 98yr. mom 1200 miles away - drove in my lift van, the chair got very little actual use during the trip, but on the way back, the electronics gave out again. Back to the repair shop. I picked it up yesterday, 5/26/17. Already, the chair has stopped dead 5 times with joystick lights flashing. If I turn power off, wait 5 seconds and turn back on, the chair runs fine until next time it shorts out. If it follows the pattern since March's first repair, it will run with increasing number of cut outs and eventually, just stop responding. So March, April and May, so far, this chair has been in the shop, then given unreliable service, and stranded me so ofter. I'm 67, I don't use it inappropriately, treat it gently - but it seems to be a lemon - maybe this individual chair, maybe the M300 model. Can't seen to get any help, as responsibility for this expensive chair just rolls around from vendor to insurance company. I'm told Permobil was called by vendor and asked for help. The chair itself, compared to my previous rehab chairs, is rattly , flavors on on front castor start up a week after being adjusted - it isn't made nearly as tight and solid as chairs I had in the past. Not even 2 yrs. old and already, an unreliable nuisance.

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Posted By:

Date Posted:

06/07/17

Purchased 5 years, 4 months, 15 days ago
Comments:

I will never purchase anything from this company. I ordered taupe colored pants. When they were delivered it had black marks on the knee. My husband had to go to the post office to... Continue Reading

return. I just ordered a white vest- black ink all on the front. I will never order again!

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Posted By:

PPS

Date Posted:

06/16/17

Purchased 14 years, 4 months, 15 days ago
Comments:

I have owned a Joey lift since 2008. I did experience some stalling issues over the course of that time. It turned out that the lift was fine; the problem was with the instillation... Continue Reading

. Once I found a tech that had been certified by Bruno I had no more issues. I have a newer chair that weights 275 lbs. and the lift struggles lifting it. Just thought I'd pass that on.

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Posted By:

Lori

Date Posted:

06/29/17

Purchased 5 years, 3 months, 15 days ago
Comments:

Gives my daughter independence! Thank you Open Sesame!

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Posted By:

Date Posted:

07/14/17

Purchased 52 years, 7 months, 16 days ago
Comments:

1. Premature rusting occurred in less than a year. 2. It's a great aid that's very easy to use. 3.) Constantly breaking and at the shop. 4.) Virtually unnoticed at highway speeds.... Continue Reading

5.) Bruno refuses assistance and doesn't honour it's warranty when you have a breakdown. Very disappointing.

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Posted By:

panther

Date Posted:

08/17/17

Purchased 5 years, 1 months, 15 days ago
Comments:

I have run into issues that Need new parts ordered and the consu,mer cant purchase without the dealer handling the request and final additional sales price. I had a lift/ lower mot... Continue Reading

or break its molded motor housing on a vsl-4000hw and had to use the dealer. they gave me a ridiculous price of $750 For a very small electric motor. NO WAY WHEN USED LIFTS ARE AROUND THE 500 PRICE TAG> I WONT BUY ANOTHER BRUNO AFTER THIS ONE NOR WOULD I RECOMEND> HARMAR IS A BETTER CHOICE AS THE PARTS CAN BE ORDERED BY THE PUBLIC WITHOUT DEALER INVLOVEMENT> THIS IS A HUGE ISSUE TO CONTINUE.

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Posted By:

Fjord

Date Posted:

08/24/17

Purchased 52 years, 7 months, 16 days ago
Comments:

I seem to have alot of issues with this seat. They once replaced a relay in the chair for 900 dollars.

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Posted By:

George C

Date Posted:

09/05/17

Purchased 5 years, 5 months, 15 days ago
Comments:

Installed in March 2016 and had a broken wire under the seat in June. In Sept another broken wire. The connecting wire under the seat look very fragile and when the seat is moved a... Continue Reading

round the wires are both pulled and flexed - and they seem to break too often. The tech is to fix this current break today and his input will be welcomed.

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Posted By:

Albert

Date Posted:

09/29/17

Purchased 5 years, 6 months, 15 days ago
Comments:

I have had the Joey lift for seven months, two months ago it started stalling during the transition from out to down and just the opposite. From up to in. Usually after five minute... Continue Reading

s it starts working. Im not looking forward to a rainy day.

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Posted By:

David G

Date Posted:

09/30/17

Purchased 8 years, 4 months, 15 days ago
Comments:

I got this seat in spring of 2014. The seat has been replaced 3 times. The pendent has been replaced twice. If the seat fais it can be put back in place manually but it involves g... Continue Reading

etting behind the seat then next to the seat on the passenger side then behind it again. Cannot be done from your wheelchair. Considering the cost, they use very low quality components.

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Posted By:

cchang232

Date Posted:

10/07/17

Purchased 10 years, 11 months, 15 days ago
Comments:

It is good as long it works, but the support is poor. I wanted a copy of the owner's manual, and I followed the steps providing my email address, model name, and phone number. Af... Continue Reading

ter submitting the information, I got a message saying about the size of the file and "will be in touch soon." Meanwhile, the seat got stuck in an out position, and I cannot close the door. It should have an easy manual option to move the seat back.

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Posted By:

unsatisfied

Date Posted:

11/08/17

Purchased 5 years, 9 months, 15 days ago
Comments:

has failed four or five times retracting back into the van. They have replaced the actuator, then had to file a shaft that was making noise & banging when lift was trying to load. ... Continue Reading

problems are with or without scooter on the lift. not happy & proving unreliable

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Posted By:

Savy shopper

Date Posted:

11/14/17

Purchased 4 years, 11 months, 15 days ago
Comments:

We purchased three pair of one piece pajamas for my mother in memory care. Within three months, the stitching at the neck had come out and the knit collar was in danger of coming ... Continue Reading

off. The seam under the zipper had come undone leaving large gaps. I had to stitch all the seams. The company wanted me to return the product, however there were no alternative clothing for my mother, so I had to repair it myself. Quality of the thread used was VERY poor

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Posted By:

Rohoryder

Date Posted:

10/09/21

Purchased 3 years, 10 months, 15 days ago
Comments:

Golden PR-756 (Over $2,000) delivered Oct. 2018. Welds broke at about 1 year. Entire mechanism replaced summer 2021. Had to pay 175.00 for tech to replace mech. October 2021 welds ... Continue Reading

breaking again. Another 175.00 for tech. Tech is suggesting that the entire chair be replaced. It will be a real fight to get that done. Don't' buy a Golden Chair. I'm 84 with back and hip problems and the chair was comfortable but it has been out of service most of its life.

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Posted By:

Very frustrated person

Date Posted:

01/21/18

Purchased 4 years, 9 months, 15 days ago
Comments:

We just purchased our third Bruno exterior lift before Christmas. We loved the first two as they worked well for us for several years with minimal upkeep. This new one, ASL 250 A... Continue Reading

has been nothing but trouble since it was installed. Shortly after bringing it home there was a problem with it folding. It was taken in. Then, we had the problem repeat itself. Every time we plan to go out we have to wonder if it will work properly. Yesterday was the last straw. We were to go out for the day and when the lift was lowered it made a horrendous noise but finally came down. After the scooter was loaded, the lift would not go up but wanted to fold. I tried everything that had been I had been told and after 10 minutes I got the lift to go up properly. When we finished our first errand and I tried to bring the lift up again with the scooter on it, once again it would not work and kept trying to fold. I spent over 20 minutes in the wind with numerous people trying to see if they could help. All they could do was look and feel badly for us. I finally had to beg the store to hold the scooter for us while I tried to find a way to get it home. As if that wasn't bad enough, now the scooter wouldn't fold as it would start up then think it had a scooter on it made terrible noises, stopped at one point and finally I got it up with it on an angle. It was the best I could do. I no longer trust this lift as I can never count on it and the person who relies on it to get around can't go places. This particular lift is worthless. I cannot fault the location where we purchased the lift as they are superb in every way. I cannot say enough good about them but I can say I hate this lift.

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Posted By:

fran

Date Posted:

01/21/18

Purchased 52 years, 7 months, 16 days ago
Comments:

Last year I was driving with a spin master, and the VA said this is the best to use cause of my stroke. The only thing that I can say is that the cost was high. I'm saving up to bu... Continue Reading

y one someday.

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Posted By:

fran

Date Posted:

01/21/18

Purchased 52 years, 7 months, 16 days ago
Comments:

Last year I was driving with a spin master, and the VA said this is the best to use cause of my stroke. The only thing that I can say is that the cost was high. I'm saving up to bu... Continue Reading

y one someday.

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Posted By:

Bob

Date Posted:

01/29/18

Purchased 12 years, 1 months, 15 days ago
Comments:

TiLite got bought out by Permobile about 2 yrs ago and customer service and parts avaliabilitty have gone to hell in a hand basket. I have a TRC their top of the line custom chair... Continue Reading

. and they are point blank refusing to provide parts or service for it. the sent my dealer the wrong part and refuse to take it back even though they were provided the serial number and acknowledged they had the blueprints on file. had a Quickie and it went downhill when bought by Sunrise, had a Top End and it went downhill when bought by Invacare dejavue all over again. TiLite made a great chair but Permobile has ruined it

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Posted By:

Kmoyer

Date Posted:

02/21/18

Purchased 5 years, 7 months, 15 days ago
Comments:

Made in the USA! This then is the worst run USA company that I know of. They don't stand behind their product, they refer you to the Dealer in your area who charge HUGE mark ups on... Continue Reading

the products and service. The only person this company is designed for is those with six figure incomes! What a worthless warranty, three years but only to the person who purchased it! My sister is disabled and on social security benefits, which means she doesn't get much money to live on. We were looking for a new lift for her car since she upgraded her chair and it was to heavy for her current lift. One of our Uncles suggested we take the Bruno ASL-700 Chariot that our Grandmother had purchased 6 months before her death and hardly used. After looking at the lift we were excited! It was the perfect solution to my sisters problems. The lift was installed and ran like a champ for four months, then it started occasionally not going up or down unless you pushed the buttons both directions a couple of times. Then it would work for days on end without an issue. Today the lift stopped working while my sister was out running errands. Fortunately there is a dealer in town so I sent her there to have them look at the lift. About 30 minutes later she calls be in tears! The part that needs to be replaced is $1,800 with freight and installation it will cost almost $2,200!!!! I don't know anyone on a fixed income that can afford that! I looked through the owners manual and found the LIMITED three year warranty information with a number to call with questions. The warranty is LIMITED because it only applies to the original buyer and can not be transferred if sold. When I called Bruno they couldn't answer my questions about the warranty or give me any information about the cost of the replacement parts. The woman kept saying "We only make the lifts" everything else is dealt with through the dealers. Warning, any company that has a warranty for buyer only basically knows they are making a shaky product that is hit or miss on reliability!!!! They obviously don't stand behind their products! You would also think if everything is manufactured in the USA, the parts might be affordable! I will no longer rave about Bruno or recommend Bruno to anyone. I will give this feedback on every site and social media venue that I can, not that Bruno will care, they only make the product! If I were Mike Bruno, I would be ashamed of our customer service and unwillingness to stand behind our product!!!!

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Posted By:

ed

Date Posted:

03/13/18

Purchased 5 years, 1 months, 15 days ago
Comments:

Very unhappy, with golden technologies and even georges pharmacy in batesville indiana where I purchased 2 of them, 1 year ago, nothing but trouble with them, can't use the vibrati... Continue Reading

ng feature on the one , real loud and I'm told nothing they can do for either one, would not recommend to anyone, poor customer service

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Posted By:

Date Posted:

03/16/18

Purchased 52 years, 7 months, 16 days ago
Comments:

very unhappy with my lift chair the cover is peAALING OFF IT LOOKS AWFUL AND GETS ALL OVER THE FLOOR NOT COMFORTABLE EITHER!

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Posted By:

Confused Ron

Date Posted:

03/27/18

Purchased 52 years, 7 months, 16 days ago
Comments:

I have an interest in your space saver for use in a Hyundai Elantra Hatchback. It is similar to the photo shown in one of your web adds. I have talked to your phone reps and sever... Continue Reading

al of your Northern California Dealers. For some reason I do not get any consistency in their contacts, in fact many conflict. I am very interested and ready to make a buy decision, but I can not find any one that agrees. I have a mechanical background and feel from what I see in your adds there is a possibility of a fit, however none of your dealers want to discuss it. Looks like I will have to be satisfied with Harmar. Call me at 916 624 3820. Sincerely Ron Farmer

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Posted By:

Dan

Date Posted:

04/23/18

Purchased 12 years, 2 months, 15 days ago
Comments:

I bought the tourney chair and have had intermittent problems with it not operating for several years. I finally got tired of it and contacted a dealer about getting a new connecto... Continue Reading

r that can't cost more than $10.00 to make. They said I have to get the whole harness which would be $800.00. I'm so tired of these people who prey off of the most vulnerable of our population.

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Posted By:

Melvin Hudgens

Date Posted:

05/15/18

Purchased 7 years, 3 months, 15 days ago
Comments:

1) Purchased May 2015 to carry a 350 pound mobility scooter and have transported that scooter less than 12 times due to dad’s improvement and switching to a lighter 3wheel scoote... Continue Reading

r (uses 350lb one in the House only). Anyway, the foam stoppers have come off twice and it’s been $125 EACH time just for the labor (part only covered for 3 yrs and Chariot is out of warranty in 5 days, 3 yr warranty). 2) HVSU of Tulsa sold us the Bruno Chariot lift and they overcharge for everything. This VehIcle lift constantly gets jammed in up position and u have to take it in to HVSU to get it unstuck (more labor). 3). Out of warranty May 19th, 2018 and we are back with another jam! This time Bruno Chariot is instructing HVSU of Tulsa to take it apart, see what is wrong (possible attenuator..they will cover part only for 2 more days) but labor is approx $1000. We’ve hardly used this vehicle lift and this major problem has occurred AGAIN???!! The ramp new was approx $5,000. Now they want labor of $1,000 within 3 yrs of it’s purchase? And if it only lasts 3 yrs we will b back here again and again with jams and more labor. DO NOT BUY...NOT WORTH THE MONEY OR HEADACHE. WHAT A RIP OFF.

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Posted By:

Date Posted:

05/17/18

Purchased 52 years, 7 months, 16 days ago
Comments:

Bought my Golden tech lift chair Oct. 24, 2017 from Dobson health care products, Meridian ms. Got out of hospital had to wait for them to come and set it after it had bought and pa... Continue Reading

id for in advance. Since then till present chair has been nothing but a piece of junk. They have been out several times, always waiting on parts or short handed. Do Not Buy from Golden Tech. Or Dobson.

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Posted By:

Chrystal

Date Posted:

06/03/18

Purchased 4 years, 6 months, 15 days ago
Comments:

Very poor customer Satisfaction Where I ordered it at Adventura Sickroom Supply. Do NOT go there they were Very Rude and Treated me Very Poorly. The manager told me I was a liar, I... Continue Reading

was the Only one who complained about the chair jerking when you put the feet part down and I just seen the comment above the guy had the same issue. I contacted them within a week and told them I hated this chair it is broke and very uncomfortable. If you sit in the chair without the feet up, it tips you forward making it Very uncomfortable to just sit even. If you recline , it makes your head stay at a laying position so if your really sick and have to take a drink you have to put a pillow behind your back or you choke. the head does not come up to put you at a sitting up position. These people Refused to refund my money and take this chair back. I have had it for a couple months and am putting it in the Trash on Bulk day. They will Steal you $1,600.00 and put the finger in there while laughing at you for being a fool for buying this Hunk of JUNK!!!! DO NOT BUY!!!!!!!! Ed was Not helpful either he was supposedly in charge at Golden Lift Company... Golden Lift You SUCK and do Not treat sick people well at all.....

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Posted By:

OnTheGo

Date Posted:

08/25/18

Purchased 4 years, 10 months, 15 days ago
Comments:

Mine is not quite a year old and I have had several problems with glides catching, wiring harnesses kinking, and deformed floor plate. Also, when something goes wrong, even though ... Continue Reading

they know something else had to be redesigned, they don't say anything meaning you have instance of your lift being out of service until they send the replacement parts to the installer.

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Posted By:

bearfair

Date Posted:

08/29/18

Purchased 5 years, 3 months, 15 days ago
Comments:

I have had the Clearway installed in my Ford Transit 250 van for about 16 months. Since installation the unit rattles constantly and even with bungee cords wrapped around sections,... Continue Reading

it is still quite noisy. Also the plate that locks into place when stowed constantly comes unlocked. I have brought it in for service numerous times but it could never be adjusted to lock and stay locked. Very dissatisfied with the unit. The other thing they do not mention is that there is a 4" flange that you would need to step over in the stowed position making it difficult to use the doorway.

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Posted By:

Dissatisfied

Date Posted:

09/17/18

Purchased 5 years, 5 months, 15 days ago
Comments:

The wheelchair itself is good but we cannot get the parts. We need to replace the guide wheels and the foot rest but the manufacturer said to me that they do not provide these to... Continue Reading

customers directly. You have to ask your local supplier. We have called them and waited for at least three or four weeks. We had a promise for today but it is getting on for six in the evening and no sign of anyone. They said they would call first but they haven't got that far. So the problem is we cannot safely use the wheelchair because parts need replacing. They also seem very expensive but we are willing to pay the price that was quoted for the four little stabilizing wheels and the foot rest. We have waited for about a month to get a response, had to call up to remind the local guy, then waited in all day. At this time we are supposing they will not come, and there has been no apology or explanation. We seem to be dealing with a local monopoly so, if that is the case where you live, I would get parts up front or try something else.

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Posted By:

Lois Anderson

Date Posted:

09/18/18

Purchased 6 years, 15 days ago
Comments:

Handy but does rust. Takes three people to remove and/or replace. Good at any highway speeds. I only use my scooter for some occasions and the lift is ALWAYS on my car. I had a... Continue Reading

large motorized wheelchair but now have a scooter and wish I hadn't gone to this expense since it's overkill. Still have to fasten the battery down or it can bounce loose. Not something a single person can really use a lot. Still needs another person to do some heavy lifting.

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Posted By:

Vetwife

Date Posted:

10/18/18

Purchased 4 years, 6 months, 15 days ago
Comments:

Had the lift 8 months would not go into the vehicle. After a few min. did. Went to dealer, can’t explain why, or doesn’t know what to look for. Says well when it fails call us.... Continue Reading

Last time it failed 6 hours from home and we could not find service nearby. We therefore did not get to use it during vacation. Very disappointed. Was informed the tech that could work on it was going on vacation and we could just bring it in the next week, then we had to wait two more days. So wheelchair sat in our car for two weeks and my disabled veteran had no chair for his use. That is unreasonable, it is not a luxury,it is a necessity.

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Posted By:

Donna

Date Posted:

11/01/18

Purchased 7 years, 15 days ago
Comments:

October 25, 2018 We purchased a Golden Technologies lift chair from Vono Medical Supplies on 8/9/2015 for $1,149.01. The vinyl cover is clearly defective and quickly deteriorating... Continue Reading

. Do NOT purchase one. The company doesn’t care and suggested I purchase a $500 shell as though I hadn’t been ripped off enough.

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Posted By:

Smurfette38

Date Posted:

11/14/18

Purchased 3 years, 9 months, 15 days ago
Comments:

We got it yesterday and wheel locked up and tire went low called shop to come look at it we payed 5000 which is a lot of money as it is for a handicapped person on disability and a... Continue Reading

lready messed up I'm so upset

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Posted By:

Sara

Date Posted:

11/20/18

Purchased 52 years, 7 months, 16 days ago
Comments:

Spoke with Monica who states she’s worked for this company for 30 years, yet she couldn’t tell me what the material was for the slipper sock. I also asked if the acorn slipper ... Continue Reading

sole was adequate for walking all day. Dad said it’s great fur transferring. I told her my mother wouldn’t be transferring but walking. She said everyone is different. They sell clothing for elderly people yet she cannot tell me if the sole is adequate as a typical shoe. She said I was calling to argue. Not true. She hung up on me. Never will order from this company.

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Posted By:

Date Posted:

12/19/18

Purchased 3 years, 8 months, 15 days ago
Comments:

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Posted By:

Rick Bags

Date Posted:

12/23/18

Purchased 7 years, 5 months, 15 days ago
Comments:

Remote is unreliable, especially if the temperature is cooler than 60F. And you have to pay $400 for a new one whenever it craps out....add $70 for the chord.

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Posted By:

Date Posted:

03/01/20

Purchased 4 years, 9 months, 15 days ago
Comments:

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Posted By:

Belle’s Mom

Date Posted:

01/17/19

Purchased 4 years, 4 months, 15 days ago
Comments:

Absolutely useless. Had the actuator replaced a few months after I got it. Now, 8 months later, it doesn’t want to back up easy. Today, the thing broke and left me stranded fo... Continue Reading

r 3 hours until I could have it towed away! Immediately bought a different unit. Don’t recommend, especially in winter weather. It will cause your vehicle to fishtail on icy roads.

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Posted By:

Collette

Date Posted:

01/24/19

Purchased 5 years, 3 months, 15 days ago
Comments:

We purchased a new Harmar platform lift and it was installed in our new Pacific in May if 2017. On January 20, 2019 the lift stopped working. Took it in for repair and they said mo... Continue Reading

tor was not working. The motor is 2 1/2 years old. The cost to to replace over 650.00. A good expensive lift the motor should last a lot longer. Very unhappy with the expensive broken lift. Your product should last longer and I should not have to buy a new motor already. Buyer be very wary before you buy this product . They will not replace the motor.

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Posted By:

Unhappy customer

Date Posted:

01/28/19

Purchased 52 years, 7 months, 16 days ago
Comments:

I work in skilled nursing home facility. Saddened to see a metal piece supporting back rest upholstery broke off. This is a part of a wheel chair frame that broke!! Very unexpected... Continue Reading

. Will not order drive chairs in the future!!

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Posted By:

Terry D.

Date Posted:

01/31/19

Purchased 5 years, 9 months, 15 days ago
Comments:

I purchased a Golden lift chair approximately 2 years ago. I chose it because I was told by the sales person that Golden chairs had a lifetime warranty, were made in the USA and t... Continue Reading

hat Golden stood by their product. The 1st thing I noticed when I got my chair was I felt a small cardboard box left in the chair in an area where the chair would have to be taken apart to remove it. Within 3 months the pouch on the side of the chair pulled out, it had just been stapled into the side of the chair. Within 6 months I started feeling something hard in the seat of the chair in the area of my tailbone. Being concerned about skin break down in that area I called the store where I purchased the chair. They sent one of their repair men to check it out. The repair man wasn't sure if it was covered under the warranty or not but would get back to me. He suggested I purchase some memory foam on my own and stuff it into the area myself. When I heard back from him I was told it was covered under warranty but it would cost $100 for repair person to come to my home. After paying almost $1000 for the chair 6 months prior I couldn't afford the $100 so I resorted to buying the memory foam and stuffing it in the area myself. After owning the chair about a year and a half the foot rest broke. I called the store where I purchased the chair, they sent a repair man. Not only had the screws broken in the area of the foot rest, he found several screws that had broken in crucial areas of the chair. I was told by the repair man that the chair had been put together using inferior/cheap screws. Not only did he replace multiple broken cheap screws, he removed what looked like the 6 x 8 inch cardboard box that I'd felt when I first got the chair. My advice to anyone thinking of buying a Golden lift chair is DON'T.

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Posted By:

Dissatisfied

Date Posted:

02/25/19

Purchased 3 years, 7 months, 15 days ago
Comments:

Just like all the others who wrote reviews, I got taken for $3,343.80 for Golden Technologies Twiligt Lift Chair that I purchased from A and R Medical Supply in Albuquerque, NM. I... Continue Reading

bought it on January 9, 2019 and the next day it broke (the control box). I had to fight with A and R to get it repaired. Which they did two weeks later. Then on February 23, 2019, it broke again. Here we go again! Oh and don’t bother calling Golden Technologies, they won’t you.

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Posted By:

ashok

Date Posted:

02/28/19

Purchased 3 years, 6 months, 15 days ago
Comments:

Just bought one a month ago. Own one since 2005 but old one would not fit into Pacifica. Was extremely satisfied with the old one so bought new one hoping would be better. The plat... Continue Reading

form wobbles without chair and makes constant noise. Once Wheelchair is on the plateform, WC moves all over. Complained to dealer and Bruno rep but their response so far is very poor. Hoping they will fix it soon. dealer is 101 Mobility and Bruno rep is Robert.

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Posted By:

Date Posted:

03/05/19

Purchased 52 years, 7 months, 16 days ago
Comments:

The hem on the no fly corduroy pants i ordered for my dad shrunk about 5 inches, even though I was told to order a longer length which I did. The fabric is very poor quality for t... Continue Reading

he expensive price. It is sad that companies capitalize on peoples afflictions, especially the elderly who are on such limited incomes. None of the clothing catalogued ever goes on sale, or has special offers. The customer service staff is always pleasant at least.

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Posted By:

Dr Suss

Date Posted:

03/10/19

Purchased 5 years, 8 months, 15 days ago
Comments:

I bought this a little over 2 years ago for my Town & Country. I have used it with a Drive Ventura Mobility Scooter. I now have a Jazzy Select 6 & it works great for both. I hope I... Continue Reading

can move it to my next new vehicle.

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Posted By:

bigtime2383

Date Posted:

03/13/19

Purchased 6 years, 15 days ago
Comments:

Purchased about 3.5 years ago nothing but issue's. lights have a short somewhere and will not go off when you turn the car off. The wheels assembly failed about 1.5 years, just had... Continue Reading

it fail again and tire almost fell off both times. when lifting the wheel chair the gears sound like they are stripping out and it does not what to lift. Out of warranty and they want to charge me $800 to fix the wheel bearings. When its working its nice but it should be built better than this for how much it cost.

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Posted By:

Date Posted:

03/29/19

Purchased 52 years, 7 months, 16 days ago
Comments:

I paid 8,000 dollars for this seat brand new. I’ve only had it for five years and I’ve had problems with it. The parts are ridiculous expensive. I took it to two shops they can... Continue Reading

’t figure out what’s wrong with it. So after only five years and almost 10,000$ with the seat and the parts and time I’ve put into it it’s usless. I would not recommend this seat to anyone!!!!

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Posted By:

Date Posted:

04/15/19

Purchased 3 years, 4 months, 15 days ago
Comments:

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Posted By:

Date Posted:

04/15/19

Purchased 3 years, 4 months, 15 days ago
Comments:

Needed a knee walker following foot surgery & purchased a Drive model #796. It really helps with getting around since I can't put weight on the foot. The knee walker is lightweight... Continue Reading

, steerable & comes with a handy carrying basket. It's also a good looking ride! Would highly recommend.

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Posted By:

Date Posted:

04/26/19

Purchased 3 years, 5 months, 15 days ago
Comments:

I am happy with the way the seat operates, however I am not happy that I was not told before purchasing it and having it installed that the center console could not be reinstalled ... Continue Reading

and the seat belt had to be latched when the seat was not being used or the buzzer and warning buzzer would go off. This should be told to buyers beforehand.

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Posted By:

Date Posted:

04/27/19

Purchased 5 years, 4 months, 15 days ago
Comments:

Harmar lift did not hold scooter and could have killed someone. Fell off while driving. Harmar does not honor warranty.

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Posted By:

Date Posted:

05/08/19

Purchased 7 years, 5 months, 15 days ago
Comments:

I have been stranded while hunting in Sub-Zero temperatures seat was stuck halfway out. After fidgeting with it for over a half an hour in the dark I dropped the remote had to use ... Continue Reading

my shotgun to retrieve it. Almost falling out several times. I called customer service when I got home and they advised me that I shouldn't be traveling alone. (So much for Independence). Most recently I was stuck in my driveway when the seat pinned me against the steering column and dash panel. I was in the hot N.M. sun for over an hour. Luckily a friend was able to call EMT which took 20 minutes to get me unstuck! Why did they stop making the "Turny" seat? It was a simpler design and went lower and farther back for driving position. I hate this seat but have no other options. Except for finding parts for my old Turny seat. This is virtually impossible!

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Posted By:

Disappointed

Date Posted:

05/20/19

Purchased 4 years, 4 months, 15 days ago
Comments:

Have had the Joey for 1 year. It has been in and out of the shop constantly. Stalls a lot. Don’ Know if it the product or installation. Never again. Don’t go this route.

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Posted By:

Ed

Date Posted:

06/30/19

Purchased 6 years, 4 months, 15 days ago
Comments:

Purchase the Chariot about 3 years ago for out daughter, she has used it regularly and it has not failed her. I have had many people stop and ask about it because they were amazed... Continue Reading

at how it tows and operates, good unit.

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Posted By:

Date Posted:

07/09/19

Purchased 3 years, 1 months, 15 days ago
Comments:

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Posted By:

Dee

Date Posted:

07/09/19

Purchased 3 years, 1 months, 15 days ago
Comments:

my spouse is totally handicapped and in wheelchair. He has arm contractor from stroke and very painful to dress him. Staff suggested the snap open back shirt. Ordered two. The polo... Continue Reading

is absolutely fabulous , so easy to put on him without much moving and the material is heavy with strong color design. Washes well. I am going to order some T-shirts next. The price is adequate considering the structure and quality. Definitely will recommend the company.

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Posted By:

Randal C.

Date Posted:

07/10/19

Purchased 9 years, 9 months, 15 days ago
Comments:

I purchased a used Toyota van with the built in Joey lift. I had a free inspection done by a Joey manufacturer. They show me the crank if it fails and to run the car I’m in not s... Continue Reading

ure of the battery power. Other than that it is as good as my Toyota! Built to last!

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Posted By:

Norman Burgess

Date Posted:

07/29/19

Purchased 4 years, 5 months, 15 days ago
Comments:

THE ONLY REASON I GAVE A STAR IS BECAUSE YOU HAVE TO RATE THEM BEFORE YOU CAN WRITE A REVIEW. DO NOT BUY THIS CHAIR!!!!!!!! GOLDEN will not stand behind their own workmanship. Had ... Continue Reading

my chair a little over a year and the wires for the motor were frayed and broken due to being installed in an area where they came in contact with the lift mechanism. I have to pay for someone to come out and replace them. Golden will send the part but I have no pay shipping and the service call. TOTALLY THEIR FAULT YET I HAVE TO PAY.

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Posted By:

Date Posted:

08/11/19

Purchased 52 years, 7 months, 16 days ago
Comments:

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Posted By:

Joseph Ducati

Date Posted:

08/11/19

Purchased 5 years, 15 days ago
Comments:

Had nothing but trouble since we got the chair it's been worked on twice real piece of junk

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Posted By:

Date Posted:

08/15/19

Purchased 4 years, 3 months, 15 days ago
Comments:

I thought I was so lucky to get this lift for my car. Because my wheelchair is so heavy I had to get a Bruno chariot. I love the fact that it had a 3-year warranty. The first time ... Continue Reading

I went to get anything fixed on it they fought tooth-and-nail. Every time I go to get something fixed they have to have it okayed it's like a fight these people don't understand you can't be without your wheelchair those are your legs. I'll never understand what a warning supposed to be if they want fix things when they're supposed to. I'm not only leaving this letter here I'm going to contact the Ada, and the Multiple Sclerosis Foundation. They helped me pay for this I'm truly sad for this situation and I think it's so unfair that Bruno will not fix my Chariot the way it's supposed to be. I'm going to put my phone number on here if they'd like to contact me 727-288-3892 I also won't be contacting a lot of places sad that they sell a $4,500 item and they don't stand behind it.

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Posted By:

Lowell A Anderson

Date Posted:

08/23/19

Purchased 4 years, 6 months, 15 days ago
Comments:

Purchased golden tech dreammaker from relax the back 2/2018. Squeaks going up and down, called for ideas to fix, was told the chair was already out of warranty., needed to call out... Continue Reading

side their area for billable repair, nothing they could help with. Will not purchase another Golden Tech product or anything from relax the Back.

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Posted By:

Craftmen

Date Posted:

09/06/19

Purchased 3 years, 3 months, 15 days ago
Comments:

After just four day of owning it the batteries went dead. When I glugged in the gauge on the charger read 85%. I took to town to shop the batteries went dead again. I just did get ... Continue Reading

back on my lift and back in the house. I plugged it in again the charger read 70% left. It took a week for the new ones they put to do the same thing. A service man came out check chair found a bad motor. They order one when it came I went out to the shop where they found the sent the wrong motor. They had to reorder the right one. Someone in California forgot to send it. They said it could be here Monday I said the next day it would on Fri. That didn’t help. They found a short in harness in the wire in the batteries. I told them I didn’t want give me a new one. When the diagnostic was done there was a control mogul was bad. I just got a new and it’s repeating the same stuff as the first. I’m ready for them to take it back. I can’t depend on it right now I have a very sore shoulder and I need this chair

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Posted By:

Date Posted:

09/16/19

Purchased 52 years, 7 months, 16 days ago
Comments:

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Posted By:

samspade

Date Posted:

09/18/19

Purchased 4 years, 2 months, 15 days ago
Comments:

only two issues bother me with this unit...one is how to attach it to the vehicle, it should have a quick couple of some kind...the other is it needs a removable jack and wheel so ... Continue Reading

it can stand on it's own ...for a handicapped piece of equipment why should i need two strong men to connect it to my van?my 28 foot holiday trailer is easier to attach .once attached it is a wonderful unit that i like very much...if the engineers could just make it more user friendly i would give this a 10

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Posted By:

JDFtwrth

Date Posted:

09/25/19

Purchased 3 years, 15 days ago
Comments:

I purchased a Bruno Joey Lift to be installed in my mini-van. First, let me say that its a very expensive product both to purchase and install @$3600.00. Next and here is the ru... Continue Reading

b, Bruno has this network of installers that they use to install this product, I was fortunate enough to be stuck with Mobility Works, they trashed out my vehicle damaging trim panels and left it looking like a garbage can. Bruno will not provide installation instructions to the consumer noway nohow so you have to use their installation shops. I decided to replace my vehicle which meant that I needed to get the Joey Lift removed, and was directed to Mobility Works to have this done, for a price. Unfortunately I could not wait to have Mobility Works perform the job and begged Bruno for the instructions necessary to remove the lift myself. They flat out refused. So my son and I did the removal ourselves only took 2 hrs of guessing and then an hour to clean up the mess Mobility Works made during their "installation". The Joey Lift in and of its self is somewhat flimzy the platform you drive on to bends like cardboard and the lift strained to lift the power wheelchair into the mini-van. Bottom line there are other alternatives on the market, do your research before you waste your money.

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Posted By:

Unhappy Customer

Date Posted:

11/03/19

Purchased 4 years, 15 days ago
Comments:

Purchased their walker in August 2018. Brakes broke in a year! Had their walker before this one - was given to us. The same problem with the brakes. Will not buy their product ag... Continue Reading

ain.

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Posted By:

Ernie giusti

Date Posted:

11/14/19

Purchased 5 years, 15 days ago
Comments:

My elevator was installed August of 2017 since then the service man has been up to my house a minimum of 10 times today I was told that I have to pay $700 to repair something that ... Continue Reading

date realize was wrong in the first place this is the first review I'm never leaving I'm a 68 year old man living on Social Security the federal government paid almost $25,000 to have this elevator installed since my house was raised due to flooding concerns I wouldn't wish this company on my worst enemy my number is 504-319-8308 my name is Ernie if anybody would like to know exactly how I feel about this company please feel free to call me

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Posted By:

Unhappy customer

Date Posted:

11/18/19

Purchased 2 years, 10 months, 15 days ago
Comments:

I bought a Golden Alante Sport that quit working in the first ten days. It kept shutting off. They didn’t want to help me at all. They didn’t know what was wrong with it. They ... Continue Reading

person I talked to was rude and acted like I was lying. They finally did replace it after numerous calls but the whole experience was a nightmare. I use my chair because I can’t walk so I can go without it. Would never use this company again!!!!

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Posted By:

Hutch

Date Posted:

11/25/19

Purchased 4 years, 2 months, 15 days ago
Comments:

I bought a Tilite Areo one year 2 months ago an the cast bracket that holds the back to the frame broke. Not covered and company didn’t care so sad. Insurance doesn’t cover a... Continue Reading

nd they want almost $400.00 for the part. Now I have to use an old chair that doesn’t fit because I can’t get caught off by myself and it breaks again. Thanks Tilite

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Posted By:

JKT

Date Posted:

12/16/19

Purchased 2 years, 8 months, 15 days ago
Comments:

Ordered some pants online for my 96 year old dad. After submitting it, I was unsure about something I had done. I called the customer service number and was treated kindly by a ver... Continue Reading

y helpful woman. I needed the lenght altered and she told me my order was already in alterations. Order scheduled to arrive tomorrow but came a day early. Pants look great. Can't wait to give them to my dad. Hope he likes them!

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Posted By:

Danny

Date Posted:

12/26/19

Purchased 4 years, 5 months, 15 days ago
Comments:

Dangerous on the road, causes damage to your scooter and no matter who installs it, the thing comes extremely loose. Bounces all over and easily freezes up in the winter. I’m a d... Continue Reading

isabled veteran and have this thing sitting in my garage. I will never put it on my new Subaru Ascent Touring. I bought the new Bruno Chariot and am so darn happy I did. Looks like a trailer but its way better than that. It doesn’t pivot like a trailer. You don’t even know it’s behind you on the road. Unlike the Harmar, the Chariot puts no weight on the tongue. The scooter sits over the Independant wheels and just sort of floats over the road. I’m extremely happy with it. To me, the Harmar is more of a real cheap imitation.

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Posted By:

Handicapper

Date Posted:

01/03/20

Purchased 7 years, 3 months, 15 days ago
Comments:

I honestly wouldn’t wish this seat on my worst enemy. It is like a midieval torture device and very unreliable. One of the worst mistakes I ever made. Has failed numerous times &... Continue Reading

being handicapped that isn’t a good thing. Airbag light goes on and off and I was told this is a very common and unsafe. Please do not buy one.

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Posted By:

Wendy Gonzales

Date Posted:

01/20/20

Purchased 4 years, 1 months, 15 days ago
Comments:

Absolutely love

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Posted By:

Mike C

Date Posted:

01/24/20

Purchased 3 years, 1 months, 15 days ago
Comments:

I purchased 2 chairs from golden tech in the past two years. They were the medium & the large PR models. They have the 500 & 700lb max weight limit. Being 400lbs I went with the me... Continue Reading

dium first. Broke down 3 times in two years. Been trying for six months now to get it repaired with no luck. I purchased at Apex pharmacy in Hamden, CT. I'm on ny 3rd repair tech there. They say they'll get back to me, they don't, so when I call them I keep getting "oh, sorry, they're no longer with the company! So now since that chair died I got the large PR model Within 2 weeks there were problems with the leg rest, then it was making strange noise & a funky burning smell. I called Apex, Golden Tech., pleading for help!!! Apex FINALLY sent thwir repair tech who had absolutely NO experience!!!! He was a great guy, busted his butt etc. But I still have a brand new chair that isn't working right. Today something got crushed & smashed underneath. I believe its the control box. I've already had the dire dept. out here once to get me out of this chair because it died while I was reclined. I've been begging for Golden to send an experienced repair tech out but Apex has told me they won't ...... period. I'm disabled & home bound & have severe mobility issues and live on a measly disability check. I'm out $5,000.00 Have 2 busted chairs and I bet now they will tell me the 1st chair's qarranty just expired last month! Even though I was assured it would be fixed in August 2019 STAY AWAY FROM GOLDEN TECHNOLOGIES!!!!!

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Posted By:

Cari

Date Posted:

01/31/20

Purchased 2 years, 7 months, 15 days ago
Comments:

I ordered snap back undershirts for my husband - they are only snapped at the neck and open the rest of the way down. These would be fine for wheelchair bound men but not if ambul... Continue Reading

atory. I am returning. Also, the pajamas with Velcro top are beyond my understanding! The pj bottoms have snaps for the waist. If a person can't button and you have substituted Velcro, what makes you think they could snap???? The bottoms should also have Velcro or magnetic closures.

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Posted By:

Dave

Date Posted:

02/10/20

Purchased 4 years, 8 months, 15 days ago
Comments:

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Posted By:

tom

Date Posted:

02/11/20

Purchased 11 years, 10 months, 15 days ago
Comments:

Can not order parts from factory; must go thru a dealer. Tried to order a small locking pin. Dealer called Harmar and was quoted $72 for a $5 pin. This company does not support the... Continue Reading

ir product.

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Posted By:

PAshcroft

Date Posted:

02/14/20

Purchased 3 years, 5 months, 15 days ago
Comments:

Stopped working leaving the user unable to get out of the chair. The manual is terrible, they use different words for the same thing so having found a diagram identifying "L.E.D." ... Continue Reading

indicators the manual calls them lights in other places so searching for L.E.D. gives nothing. The manual refers to charging batteries but nothing on what types of batteries are suitable. The green "lights" were on the the chair wouldn't react to some buttons and eventually stopped. This is dangerous as, in my case, it can leave an ill person stuck in the chair unable to call for help. These should be banned!

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Posted By:

Pam L

Date Posted:

03/04/20

Purchased 2 years, 6 months, 15 days ago
Comments:

I have been very unhappy with our Golden lift chair purchased on 2/14/20 at Gould’s medical in Clarksville, IN.and the very day we brought it home on a Friday we had trouble. The... Continue Reading

store was closed after we got home and on Monday. I called an explained the problem. They said they would send someone out. They did an exchanged the hand control with wrong control. And then 2nd service call ordered wiring harness and that is when we found wrong hand control. I then said I was upset. The service tech called company and they again said they would have to order parts. I WILL NOT ever recommend a Golden technology equipment at least not without this being taken care of. $1600 for a chair that will not work right from the day we brought it home.

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Posted By:

shelly

Date Posted:

03/05/20

Purchased 6 years, 10 months, 15 days ago
Comments:

Bought seat 10/2015 started having issues with pennant couple years ago especially in cold. Only with the out button we had the cord replaced 170.00 still did it, we dealt with it ... Continue Reading

and made it work after fidgeting with it for long times. This was my way to get to work vehicle. We moved out of metro area and started working from home so we didn’t use it that much. The day we finalized our move 5/2019 that damn pennant stopped. I called the dealer in Minnesota and can you believe Bruno charges 352.00 for replacement. The guy was super nice and said maybe he had a used one, but then never called back and ignored my calls. Here we are 2020 and I still can’t use my seat. My husband lifts me in if we travel so we can take my power chair otherwise it’s the stupid manual chair.

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Posted By:

Ed-e-dee

Date Posted:

03/18/20

Purchased 2 years, 8 months, 15 days ago
Comments:

Received the Chariot just before Xmas 2019, thought it was the best thing since sliced bread, but in January 2020 we had a mishap reversing and went over a wheel barrier in a car p... Continue Reading

ark tried to drive forward only to have the wheel stuck and not jump over the barrier which is 6'' high, well the whole Chariot twisted and bent the centre shaft, it's a channel shaft and that's is the weakest point. I paid $10,000 for the trailer in Aust. Just paid $1000. to replace the shaft with a solid tube and to straighten the whole thing. I know it was my fault but I found a profound weak spot. Bruno something for you to have a look at.

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Posted By:

DC

Date Posted:

03/25/20

Purchased 5 years, 10 months, 15 days ago
Comments:

Purchase the pub lift chair about 3 and 1/2 years ago. The fabric is a vinyl after warranty expired the back started to peel replaced at cost of $250 now the arm are doing the same... Continue Reading

thing. The vinyl is a upgrade to cloth. We had a vinyl couch for years with on problem what so ever. Don’t buy this chair. DC Fredericksburg Texas

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Posted By:

Date Posted:

04/24/20

Purchased 2 years, 4 months, 15 days ago
Comments:

If you must buy a chair, don't buy it here.

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Posted By:

Useless

Date Posted:

05/10/20

Purchased 7 years, 4 months, 15 days ago
Comments:

Less than 5 years old. Replaced wheel bearing once under warranty other out of pocket 800.00. Know the actuator arm just broke and they want 2000 to fix it. Always gets stuck in th... Continue Reading

e upward position sounds like the gears are stripped. HUGH WASTE OF MONEY. DO NOT BUY!!!!

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Posted By:

Date Posted:

05/20/20

Purchased 52 years, 7 months, 16 days ago
Comments:

I bought my chair from Perkins Medical in Vero Beach, fl. About 5 years ago. I’m on my 2nd remote replacement. It has lost it’s support for my back and have to use cushioning... Continue Reading

so as not to get back ache. Chair was almost $2,000 and it is a piece of junk. Wish I had read these reviews before I purchased it.

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Posted By:

jdftwrth97

Date Posted:

06/02/20

Purchased 3 years, 11 months, 15 days ago
Comments:

I purchased a Bruno Joey lift and had it installed in my 2018 Chrysler Pacfica. I took all the space behind the second row seats. It also required damaging the trim around the rear... Continue Reading

opening of the Pacifica. About a year after having it installed in the Pacifica I needed to dispose of the Pacifica quickly (like within 24 hours) the local installer couldn't fit me into their schedule and even after calling Bruno they would not provide me the necessary instructions to uninstall the lift myself. I finally figured out how to remove the Joey lift from the Pacifica. I wanted to have the Joey Lift installed in a 2019 Ford Expedition Max, the cost of to this was outrageous and would require totally removing the 3rd row fold down seats and disabling the power folding option on the second row seats. I would also require carving up the trim pieces around the rear hatch. Once again I called Bruno trying to get an explanation on why it was necessary to damage the Ford Expedition Max and could not get an answer. The Joey lift is sitting in my garage at this time and I am trying to find someone to buy it. I caution potential buyers to look and the cost and damage the will be incurred to install/reinstall this product.

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Posted By:

Date Posted:

06/10/20

Purchased 2 years, 2 months, 15 days ago
Comments:

I have only had the chair for 2 days so I cannot address the other issues I've seen. My complaint is with the way the chair is programmed. It does not allow for me to sit upright ... Continue Reading

with the foot portion level with the seat. My other chair allowed me to lift the foot rest so I was comfortable. The "engineers" have carried recliner too far. It only allows the user to lie in a reclined positon. I'm shocked that the brand has carried on this long.

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Posted By:

CP

Date Posted:

06/12/20

Purchased 2 years, 10 months, 15 days ago
Comments:

I purchased Twilight chair for $2,966 in October, 2019. I was directed to this chair when I was ready to select a Pride because of all the features which the pride did not have. W... Continue Reading

eight limit 375 lbs., I weigh 340. After sitting for ten days, I suddenly sank and was and now sit on the chair mechanisms. I called the Southern Mobility, Raleigh NC, who essentially told me to start using pillows to accommodate my weight. He sent someone who merely took measurements. It's the biggest rip off ever. I am someone who is very meticulous when making a sizeable purchase such as this one. I feel bamboozled. I spoke with manufacturer who gave me the name of a repairer. When I spoke with this man he stated he had seen this problem before and that the seat would be removed and rebuilt. However when he arrived he changed his story and said nothing would be done, then charged me $85.00 to come and tell me that when a phone call would have been sufficient. They lie. I cannot explain all of the issues above or steps I took. Worst purchase ever. I am on a fixed income and now I have a chair which was supposed to alleviate pain, it has caused me pain! Shame on the store for not standing behind a product they sell! So much for helping the disabled. It's an awfully disappointing ☹️ chair. Would have rated it a zero.

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Posted By:

rob dee

Date Posted:

07/10/20

Purchased 4 years, 5 months, 15 days ago
Comments:

I purchased a comforter chair with an upgraded fabric (Valor) at a sizable fee! Now the finish is flaking off leaving living huge areas where it is GONE! Contacted company and th... Continue Reading

ey refuse to take care of the problem! Not only does it look terrible but is unhealthy. I find this crap in my hair, my face all over my body. IT IS DISGUSTING! Like the service this company provides! Buy PRIDE like I will! Oh did I mention before this happened I bought 3 golden lift chairs! Never again!

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Posted By:

Donna westmoreland

Date Posted:

07/15/20

Purchased 3 years, 15 days ago
Comments:

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Posted By:

BuyAnotherBrand

Date Posted:

07/20/20

Purchased 2 years, 3 months, 15 days ago
Comments:

POOR QUALITY & POOR CUSTOMER SERVICE ...if at all!! They have zero idea of what "customer satisfaction" means. We bought the PR505L 2 months ago. The chair arrived with a cracked ... Continue Reading

leg which was replaced quickly when we called. However, you would not believe the run-around we received when trying to fix the crooked seat pad. A technician came to the house twice, we spoke with several customer service people and managers. Still, I sit crooked in this chair after hip replacement surgery. $ 1300 for something we could have bought at the local retailer. BUY ANOTHER BRAND!

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Posted By:

Corky

Date Posted:

07/23/20

Purchased 4 years, 10 months, 15 days ago
Comments:

I bought the "Perfect Sleep Chair" from ad in my Legion Magazine and figured if in Legion Magazine it was a good product. Well I have to say the chair does what I expected for my h... Continue Reading

ealth condition. I selected "Long Lasting Duralux" material. Well long lasting it is not! At 18 months it began to peel and go on the floor, and still is at going on 3 years in October 2020, it now looks 10 years old and I have complained to the retailer, other retailers and Golden gives me runaround. Out of warranty they say and I know that, but $2,000 later at 18 months this should not happen, I finally have a local retailer trying to get me some relief and help, we will see, if Golden does not come through I will be re-writing this review.

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Posted By:

JCatiller

Date Posted:

07/28/20

Purchased 6 years, 3 months, 15 days ago
Comments:

They advertise 5 springs in the seat for durability and comfort. There are three in the seat and two in the back. The back is attached to the motor by a hollow plastic piece that h... Continue Reading

as broken twice. When you receive the replacement you have to remove the flashing with a rotary tool yourself before you can use it. I have replaced the remote four times. A weld broke on the back and I had to disassemble the chair myself to get it rewelded, then the part broke. Parts are difficult to get and take weeks. The lifetime warranty is a lie. Only the wood frame is covered but you cannot get service unless you purchased the chair from a local authorized dealer. I had to get the frame repaired at my own expense.

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Posted By:

Date Posted:

07/29/20

Purchased 2 years, 9 months, 15 days ago
Comments:

I purchased my Joey in November 2019 from a dealer in Columbus, KS. Except for one issue which required me to return to the dealer I have had no problems at all. I am single and in... Continue Reading

a power chair. The Joey has given me my freedom to go places without assistance. If it wasn’t for Covid 19 I would be out and about everywhere. The dealer represented the product properly and I couldn’t be happier. It fits perfect in my Lincoln Navigator.

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Posted By:

JoAnna

Date Posted:

08/02/20

Purchased 2 years, 7 months, 15 days ago
Comments:

I purchased the "Cloud 510" model which was delv.'d on 3/10/20. Immediately I noticed how uncomfortable it was, compared to the one I sat in at the store. Also noticed that the s... Continue Reading

eat to floor height was different, as the one in the store, my feet barely touched the ground, however on the one that was delv'd., I could put my feet flat. - I ordered it with heat & message, which is good, however, it's like they forgot to put cushioning or padding over the coils in the seat. I immediately developed "pressure" sores on my right buttocks, due to the seat sitting higher on one side & crooked. The seat feels like you're sitting directly on the coils, & I have developed severe right hip and upper thigh pain, just from sitting & sleeping in it, as I'm completely disabled. Also, I noticed shortly after I got it that it makes a funny noise when declining and then later coming back up .... like the material is binding or something. After waiting nearly 5 months for someone to come out & look at it (& several phone calls), I finally have a "set date" for them to come out & look at it. The chair is a "torture chamber" for me & I wished I had never bought it, especially when you have to spend such a big chunk of money to purchase it. I wouldn't recommend it to anyone. #1 in the U.S. or world, .... they're definitely not. Stay clear of this brand and avoid all the headaches and frustrations that come with its purchase!!

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Posted By:

afrankh

Date Posted:

08/04/20

Purchased 3 years, 9 months, 15 days ago
Comments:

After owning my GOLDEN PUB CHAIR for about 1 year, I noticed that the fabric had already begun to peel. At first, there was only minor peeling. I wasn’t too concerned for I had a... Continue Reading

lifetime warranty, therefore, I was in no rush to contact GOLDEN TECHNOLOGIES about my problem. However, the peeling continued (very bad). I contacted GOLDEN TECHNOLOGIES by telephone. Their representative had another representative to called me. I was informed by him that there is no warranty on the fabric or against peeling. However, I can make a purchase from him for $800.00, which would be of material that would not peel. ROBERT GOLDEN, CEO should see my $400.00 chair fabric and compare it to GOLDEN’s $1400.00 chair fabric. Then, if he has sincere interest in his“Valued Customers’”satisfaction, he should seek the same or similar quality fabric for his overpriced chairs. Well, I have given one star as others have done because without giving at least one star, I could not leave a review. I would have preferred to have given GOLDEN TECHNOLOGIES a negative 5.

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Posted By:

JD

Date Posted:

08/12/20

Purchased 2 years, 1 months, 15 days ago
Comments:

Got the PR550 Junior Petite lift chair for my grandmother and she loves it! Her regular recliner was hurting her shoulder to pull the handle to recline and the power hand control w... Continue Reading

orks well. The material is very soft and the lift function helps her get in and out easily. She says this is the most comfortable chair she's ever had!

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Posted By:

Gail Morrison

Date Posted:

08/15/20

Purchased 9 years, 15 days ago
Comments:

I have been having trouble with my Joey right from the beginning. It is now 7 years old. The dealer is telling me that my wheelchair is too heavy for the lift. I have a Pride Qu... Continue Reading

antum Wheelchair. Both the dealer that I got it from and the spec tell me that my wheelchair is 100 lbs lighter than the recommended 350 max allowed. What should I do about this? I can't afford to buy another lift.

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Posted By:

Scooting Away

Date Posted:

08/21/20

Purchased 52 years, 7 months, 16 days ago
Comments:

I experienced the problem of the lift not retracting and I had to wait 15 minutes for it to decide to work again. To avoid this from happening I found that if I lower the lift and ... Continue Reading

"leave the switch on" while I load my wheelchair, retract the lift, then I turn the switch off seems to have eliminated the problem!!

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Posted By:

Date Posted:

08/24/20

Purchased 4 years, 9 months, 15 days ago
Comments:

Absolutely horrible. wrong size and falling apart.

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Posted By:

NEVER BUY GOLDEN

Date Posted:

08/30/20

Purchased 2 years, 4 months, 15 days ago
Comments:

BUY A DIFF BRAND!! From the beginning, GOLDEN was terrible to deal with. We wanted to buy "Made in America." So we purchased the PR505L. It arrived with a broken leg and the entir... Continue Reading

e seat mechanism was crooked. Even with covid, it took them five months and 2 work orders to replace. STILL, the seat is crooked. We bought this chair specifically for my recovery from hip surgery and it's made things worse!! Absolutely FORGET their "customer service". All they do is pass you from person to person, each one saying the issue has been resolved. THEY DO NOTHING. If you can get to management, THEY DO NOTHING but tell you the issue has been resolved. THE WORST PURCHASE & SERVICE EVER!!!!

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Posted By:

Bill

Date Posted:

08/31/20

Purchased 2 years, 15 days ago
Comments:

would like information on removing from car or reinstalling chariot 2019

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Posted By:

lylli

Date Posted:

09/28/20

Purchased 4 years, 1 months, 15 days ago
Comments:

In my opinion, the only parts that have a lifetime warranty are the lift mechanism, chair frame and recline mechanism. After three years you have to pay the labor to replace the p... Continue Reading

arts. They do not have special Golden Technologies trained repair people, they just have a list of people in your area that work on lift chairs. You will pay for their service call. Golden will not pay for shipping or handling on the parts, which will have to be ordered from Golden Technologies. The scissor mechanism has broken twice over the approximately two years she has owned the chair. Each time, we paid for the service call and shipment of the parts. My Mom purchased the top of the line chair. The warranty coverage is even worse for the less expensive models. The dealer you purchased the lift chair from takes no responsibility for any problems you have with your new chair. They simply tell you to call Golden Technologies Customer Service. The cloth upholstery on my Mom’s chair is developing holes, even though my elderly Mom has only owned the chair about two years. She has been very careful with a chair. From the beginning, she put a towel over the top of the chair to keep it from getting dirty. She is now having to put towels over the arms to avoid the holes from showing. My Mom is 84. When the salesperson told her the chair had a lifetime warranty, she believed that it had a lifetime warranty. I have had to explain to her several times that the lifetime warranty does not cover everything that happens with the chair. In my opinion, this is deceptive on the part of Golden Technologies and on the part of the salesman we purchased the chair from. We paid about $1800 for this chair. It was not worth it in my opinion. This is just something to consider if you think you want to order one of this chairs. It represents my opinion only. There are about 2.5 more pages on the warranty. If you would like to read the entire warranty, it can be located by searching “Golden Technologies Lift Chair Warranty” on your browser..

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Posted By:

Date Posted:

10/12/20

Purchased 5 years, 8 months, 15 days ago
Comments:

Received lift chair from my son on 2016. Noticed yesterday leather fabric on back rest was splitting in several places. I called there customer service, and they said normal ware a... Continue Reading

nd tear. 3 plus years, normal ware and tear? They would do nothing. My advice, stay away from Golden Thecnologies. They do no back up there products as the reviews show.

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Posted By:

Howard Hartley

Date Posted:

11/07/20

Purchased 3 years, 4 months, 15 days ago
Comments:

My lift starting started stalling the first time I used it. Now it stalls intermittently. Stalls more often than not. Worst investment ever. I will never buy another one. It i... Continue Reading

s wonderful in theory. I just wish it would do what it is supposed to do.

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Posted By:

Date Posted:

11/16/20

Purchased 3 years, 2 months, 15 days ago
Comments:

Got my Joey lift in 2019 and have been ok but for the engineering of it. Drive my chair on it and it lisps to the side so far that the safety pin will collied with the frame and ja... Continue Reading

ms the hoist. Engineering problem----they put a roller to guide the pin in, good idea, BUT they made it to small by about ¼ inch I put a piece pvc pipe over it, schedule 40, and now I can drive the chair on it and it goes straight into the socket. Why they were not smart enough to make it the right size in the first place. I am also have a LOT of trouble with side to side alignment which has bound up the hoist so tight that I and 3 others all pulling at the same time can not budget it so my chair is stuck in the car until I can get it out. As all you guys know that use WC’s that’s our legs we don’t get around with out it. The next thing I have to get done is how to fix at least 2 other problems I see with the hoist.(i.e. with the wheel chocks that are on the platform of the hoist when the chair comes into contact with then it causes the lift to rack. There is a better way and I’ll find it.

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Posted By:

Zombie Cows

Date Posted:

11/20/20

Purchased 2 years, 1 months, 15 days ago
Comments:

I am a disabled US Army veteran and got one of these chairs so I could get out of a chair without a lot of pain and trouble but after a few months it just stopped lowering the foot... Continue Reading

rest and lifting. I've tried to contact the company to find out what can be done but no response. Please don't make my mistake and get one of these chairs.

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Posted By:

BEWARE of GOLDEN

Date Posted:

12/07/20

Purchased 2 years, 4 months, 15 days ago
Comments:

BEWARE***HORRIBLE COMPANY! DEPLORABLE CUSTOMER SERVICE!! The cushion in our 505L chair obviously does not fit. An easy fix anywhere else. We have had 3 service calls each of whi... Continue Reading

ch took appx. 3 months attempting to correct this problem. Still not fixed. Mind-Blowing!!!!!!! With a 1-Year warranty, they know exactly what they're doing.... THEY STALL SERVICE CALLS UNTIL THE WARRANTY RUNS OUT!! -- DEPLORABLE!! If you look at their "Career" section on the website, they pay their employees in BBQ's & ice cream and end up with a substandard product then must give some kind of bonus to the customer service end for pushing complaints past the warranty date so there is little warranty liability on your books. Rich Golden and Fred Kiwak, after reading your “Humble Beginnings” … you’ve MISSED ALL 5 TARGETS COMPLETELY!!! !

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Posted By:

Sam

Date Posted:

12/29/20

Purchased 3 years, 15 days ago
Comments:

Seat will not operate in cold temperatures

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Posted By:

Date Posted:

01/12/21

Purchased 2 years, 8 months, 15 days ago
Comments:

We bought 2 twilight chairs. The one that was used 10 hours a day, broke the first month. It would drop about 6 inches while changing position. Larry from Mobul in Long Beach, c... Continue Reading

ame to the house said it was normal if no one was sitting in it. Then the back wouldn't raise. Larry came and said it was a motor and he would order one. He said he would pick up the chair in 3 days. No further dropping of the chair. At 12p on the day he was coming, I called the store to confirm. They told me that it was a problem with the remote and Larry would bring a remote. When he got here, the remote didn't help, insisted that he didn't know anything about the motor not working, before then. Since it was 12-31, he would have to wait and order a motor on 1-4. Denied ever knowing about a motor problem. We noticed the lift part was no longer working on 1-11. Called the store. Only excuse we got was that there is a pandemic going on. We did take floor samples when buying. Star rating on first page insists that we give a minimum of one star. 0 star rating.

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Posted By:

Informed Buyer

Date Posted:

01/15/21

Purchased 1 years, 8 months, 15 days ago
Comments:

I bought some items for my 95 year old father and the quality was very poor. When I returned the items, I had to pay for shippig wiich was almost 1/3 the cost of the items. After ... Continue Reading

waitng more than a month for the refund, they didn't refund the tax - I think this is illegal. I would not recommend this compay!!!

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Posted By:

Msnyder222

Date Posted:

01/27/21

Purchased 6 years, 7 months, 15 days ago
Comments:

Worthless piece of crap. If it jams, and it will, you have to climb in the car, squeeze between the rear seat, remove a cap, stick your finger in a tiny hole and press a small butt... Continue Reading

on. How any people using a wheelchair can do that? That is what Bruno calls independence.

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Posted By:

Tome

Date Posted:

02/06/21

Purchased 9 years, 11 months, 15 days ago
Comments:

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Posted By:

Tome

Date Posted:

02/06/21

Purchased 9 years, 11 months, 15 days ago
Comments:

Have a Bruno valet for 9 years now. First in a Town and Country and transferred to our 2015 Sienna. New battery every year for all 3 years in Sienna even though vehicle is parked ... Continue Reading

in our heated garage. Installer couldnt find a problem. Took to Toyota dealer this year and found intermittent draw. Dealer couldnt be specific about draw. Took to Mobility works in Pittsburgh and found with van turned off 20 ma draw - factory draw for Toyota. When seat is activated goes to 70ma draw. Found when van goes to sleep that seat has a pulse draw every 16 seconds that goes to 160 ma - Bruno says this is normal and how it is designed. The draw over time causes the battery to recharge more than normal when you start the van and because it gets drained so often the recharge sulfates the battery and this takes about 1 year for the battery to finally not take a charge anymore and fail. Added on/off switch to dash for main power no problems now.

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Posted By:

debizon

Date Posted:

02/09/21

Purchased 4 years, 8 months, 15 days ago
Comments:

My husband loves his lift chair. He works so hard and comes home achy and sore until he sits in his chair and can stretch out. And if he is still stiff he has no problem getting ou... Continue Reading

t of the chair with the lift.

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Posted By:

Laurel

Date Posted:

02/15/21

Purchased 1 years, 9 months, 15 days ago
Comments:

I have successfully ordered from Silverts several times in the past. Recently though they have moved operations to the US and purchases are now charged in $US, even though the sit... Continue Reading

e shows $CDN. I had a return and was refunded about $20 less than what I paid. A shipping charge of $9.95 plus about $10 less not specified. Customer service was particularly unhelpful as the girl could not correctly read the return invoice. I don’t know if it was an exchange rate difference, or an exchange fee from the credit card company or what. Well, in the meantime I have found other Canadian companies that sell adaptive clothing at better prices and won’t order from them again. Silly, really, as it would have been easy to rectify the problem.

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Posted By:

Irishking23

Date Posted:

03/04/21

Purchased 4 years, 7 months, 15 days ago
Comments:

My totally disabled husband and Marine Corps veteran purchased an expensive lift chair made by Golden Technologies. it is called the Sleep Comfort chair. We saw it advertised in... Continue Reading

the American Legion Magazine. it was represented to be high quality with the best and strongest covering and mechanisms. The chair has made noise from day one and we experienced problems with its lift mechanism. The brown vinyl covering has also worn off badly on the arms and leg support after a couple of years and the covering wearing off. we contacted Golden Technologies back in December 2020 requesting servicing and sent photos including chair number. On December 4, 2020 Golden Technologies by Ms Lee Ann Stanton, Lift Chair Technician, acknowledged receipt of our request for servicing but no servicing has come forth from Golden Technologies. We have been ignored. Now the lift mechanism stopped working altogether and the lift chair is useless. My totally disabled 75 year old husband desperately needs a working lift chair and cannot get by without one. We are in a pickle. We spent over $2,000 on the lift chair and definitely did not get value for the large sum of money spent. we could have bought a lift chair from Costco for a fraction of the price we paid for the Golden Technologies Sleep Comfort lift chair. we once again have asked Golden Technologies to do something to get the lift chair properly operable. this is sad that seniors with disabilities are sold such a phony bill of goods for high priced junk. It is also sad that American Legion advertises it to disabled veterans as a top of the line and high quality lift chair.

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Posted By:

Aggravated Wife

Date Posted:

03/29/21

Purchased 1 years, 7 months, 15 days ago
Comments:

We paid a little over $3000 for my husband's Golden lift chair. In the first few months we had to 'reset' the hand control because certain functions wouldn't work correctly. Three ... Continue Reading

months into ownership the hand control ceased to work completely and had to be replaced along with it's box; labor was OUR expense. My husband is dependent upon this chair and even sleeps in it at night. Thank goodness we kept his old one. I would NOT recommend a Golden Lift chair to anyone.

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Posted By:

Dissatisfied customer

Date Posted:

04/13/21

Purchased 7 years, 15 days ago
Comments:

The Bruno Chariot is hot garbage. It is loud, unreliable, and expensive for what it is. The track got locked up multiple times where my disabled mother had to take it back to the d... Continue Reading

ealership to get them to get it unstuck for her. We have since purchased a wheelchair van and can't find anyone to give the chariot away to. No one wants to buy it or accept it as a donation. I guess it's going to the scrap heap.

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Posted By:

Unhappy

Date Posted:

04/21/21

Purchased 3 years, 8 months, 15 days ago
Comments:

Fabric with a limited life time warrantee lasted less then 2 years . We didn’t want a new chair or anything major,just a yard of cloth to make a new head rest cover. We could not... Continue Reading

get anyone to help us or return a phone call. Unfortunately for Golden I am in a position to recommend chairs, so far their inaction has cost them 3 chairs, but I,m sure they don’t care

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Posted By:

Unhappy

Date Posted:

05/10/21

Purchased 1 years, 6 months, 15 days ago
Comments:

Lousy warranty. Cheap plastic piece broke within 90 days of purchase of a $1500 bed but warranty only covered 60 days. Technical support is slow and confused.

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Posted By:

Date Posted:

05/18/21

Purchased 2 years, 8 months, 15 days ago
Comments:

Stay away from Golden Technologies’ chairs. Paid $2,486.00 for a lift chair and it broke and have gotten nothing but the run around. They use Scooter & Wheelchair Repair for the... Continue Reading

ir warranty work. Wait days/weeks for any contact. Once we heard from them, had to pay up front for them to find us a technician to come look at the chair. Took us 3 months between Amazon, Senior.com, emails and calls to scooter place and then told we were 2 months out of the one year warranty. Tech came out, said the chair was not set up correctly, things broken/not working and not fixable. Get a call today we need to pay another $300 to ship parts to us. Unfortunately, we have 2 of their lift chairs and will NEVER purchase anything from GOLDEN TECHNOLOGIES ever again. Buyer beware. Terrible customer service and they don’t stand behind their products.

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Posted By:

Edward

Date Posted:

05/26/21

Purchased 2 years, 8 months, 15 days ago
Comments:

The Chariot is a great concept but it is weak in the metal dept.weak metal . Had a repair done in January this year cost $1000. and now we find that the wheel brace has twisted. D... Continue Reading

on't go into potholes or over gutters, It is very difficult to put back onto my car I need two people to help not good. For $10000 they need to rethink the design. I'm now having trouble with the actuator stop start or no move. I will give it 4 out of 10.

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Posted By:

Sara

Date Posted:

06/10/21

Purchased 3 years, 7 months, 15 days ago
Comments:

I have had 2 the first the hydraulics gave out while driving down the road the entire thing was on the ground. Got a new one. The clutch in the motor stickes and if you put it up j... Continue Reading

ust a fraction to high it will not come down. Had it replaced the second one was just as bad as the first. I was driving mildly wet road just after a light Rian. The wheels decided to fishtail turned the entire car around 2 times and landed me rear end first in a ditch. I will not ever use this dangerous piece of equipment again I am buying a bigger vehicle I can put a normal gift on before this thing gets me or someone else killed

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Posted By:

Sara

Date Posted:

06/10/21

Purchased 5 years, 7 months, 15 days ago
Comments:

The Bruno chariot is dangerous! The hydrologic gave out with no warning and dropped the entire lift I. The middle of the road. Latest I incident I was driving after a light rain so... Continue Reading

the roads were a little wet no puddles. Thecwherls on the chariot started to fishtail and put the car into a spin. I ended up in a ditch rear end first. At 60 miles an hour it shakes so I can't drive normal hwy speed I have had it to the dealer several times they said that is normal. DO NOT BUY THIS THING IT IS DANGEROUS

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Posted By:

Arthritis Walker

Date Posted:

07/03/21

Purchased 1 years, 2 months, 15 days ago
Comments:

I ordered extra wide calf, extra large black diabetic socks @ almost $18.00 per pair. Instead I received standard calf sized, extra large socks and now the extra wide calf band is... Continue Reading

n't showing up on their website, very disappointed. Now I need to spend time and difficulty of returning and awaiting my refund. Very limited mobility....

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Posted By:

Tim

Date Posted:

07/14/21

Purchased 2 years, 15 days ago
Comments:

We got this lift for my wife. I am terminal with nonalcoholic liver disease.I wanted something I could depend upon on my potential passing. We got it in August of 2020, I have had ... Continue Reading

to take it back 2 time s in less than a year, the second time it cost $270 IN LESS THAN A YEAR, NEVER RECOMMENDED THIS PRODUCT

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Posted By:

Date Posted:

07/19/21

Purchased 5 years, 4 months, 15 days ago
Comments:

Had the lift for about 3 years and have had stalling problems from the start, the problem I have now is lift comes out but will not lower to ground just makes a grinding noise.Had ... Continue Reading

it to scooter dealer for repair but still will not work.Live up in Norther Ontario ,no Joey dealers close by.

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Posted By:

sadly sandy

Date Posted:

07/28/21

Purchased 1 years, 8 months, 15 days ago
Comments:

Purchased 12/01/20 Shipping 2/11/21 Sales Order #S0201200802 The Cambridge chair I ordered is now a large $900 cat bed. No matter what position I put it in there is no support for... Continue Reading

my neck. The middle cushion is higher than the top one and pushes up.As a result when you recline your neck falls back and you are looking at the ceiling. The seat is made of approx. 3" of urethane foam. Under the springs one of the reinforcment bars is placed directly under the tailbone. The chair comes with a warranty. I spoke to 3 people in various departments to see about ajustments. I finally received a call from a representive in the technical department. He informed me that my salesman would handle it. I called him 6 times during the week. I gave up and tried things to make it less uncomfortable: I bought seat cushions, neck pillows-nothing worked. I am 79 and needed to elevate my legs because of diabetes. I was so happy with the prospect of a new chair and now I can't look at it without being upset with the company and myself for buying something like this oneline.

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Posted By:

sadly sandy

Date Posted:

07/28/21

Purchased 1 years, 8 months, 15 days ago
Comments:

Purchased 12/01/20 Shipping 2/11/21 Sales Order #S0201200802 The Cambridge chair I ordered is now a large $900 cat bed. No matter what position I put it in there is no support for... Continue Reading

my neck. The middle cushion is higher than the top one and pushes up.As a result when you recline your neck falls back and you are looking at the ceiling. The seat is made of approx. 3" of urethane foam. Under the springs one of the reinforcment bars is placed directly under the tailbone. The chair comes with a warranty. I spoke to 3 people in various departments to see about ajustments. I finally received a call from a representive in the technical department. He informed me that my salesman would handle it. I called him 6 times during the week. I gave up and tried things to make it less uncomfortable: I bought seat cushions, neck pillows-nothing worked. I am 79 and needed to elevate my legs because of diabetes. I was so happy with the prospect of a new chair and now I can't look at it without being upset with the company and myself for buying something like this oneline.

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Posted By:

RVinTX

Date Posted:

08/20/21

Purchased 1 years, 15 days ago
Comments:

I was excited to find this company, but sorely disappointed with their adaptive clothing. If you are ordering for a young person with and "hourglass" shape, you'll probably be fin... Continue Reading

e, but if for an older person who's shape is thicker in the middle, (even though they're only a ladies' size 10 or so) then you probably won't be able to use them. Their waistbands are small and TIGHT. They use a very stiff elastic so it's hard to stretch. With the limited choices out there, this has been really really disappointing. Good idea, but it isn't playing out well.

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Posted By:

John S.

Date Posted:

06/26/18

Purchased 1 years, 4 months, 15 days ago
Comments:

Brandl helped me find financing when no one else could. Thank you for helping us get in our new wheelchair van!

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Posted By:

Danny M

Date Posted:

10/02/19

Purchased 1 years, 8 months, 15 days ago
Comments:

Everyone has been amazing to work with thus far. David did an amazing job with securing affordable financing and always picks up the phone when I call or gets back to me quickly. ... Continue Reading

The entire experience so far has been seamless. I would recommend Brandl to anyone seeking financing on a modified vehicle at affordable rates.

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Posted By:

Dennis H.

Date Posted:

11/24/16

Purchased 4 years, 2 months, 15 days ago
Comments:

Brandl Mobility Finance served me well with quick efficient paper work processing. They were helpful, patient and responsive to my questions. Of course I did my part and responded ... Continue Reading

to questions, phone and email correspondence and required paper work immediately, Brandl followed up and immediately my transaction went through! Brandl Mobility Finance; a first rate organization!

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Posted By:

Mary L

Date Posted:

08/26/21

Purchased 7 years, 1 months, 15 days ago
Comments:

The staff has always been very helpful. There is always someone to answer my call and work through my questions.

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Posted By:

Pat

Date Posted:

10/11/21

Purchased 5 years, 1 months, 15 days ago
Comments:

Motors on lift gone out twice just as warranty runs out, first time replaced after we recieved chair, warranty run out and motor quit at same time, reccomend getting another brand

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Posted By:

Brian 65

Date Posted:

10/14/21

Purchased 1 years, 3 months, 15 days ago
Comments:

We had a wheel bearing failure. Bruno did not have any replacement wheel bearings. Bruno would not disclose the specifications for the wheel bearings. The actual bearings are re... Continue Reading

adily available: It is a standard 1 1/16" bearing. • (4) L-44649 Bearings - 1-1/16 Inch Inside Dimension • (4) - L-44610 Races - 1.98 Inch Outside Dimension • (2) - Grease Seals - 1.98 Outside Dimension / 1.25 Inside Dimension • (2) Dust Caps - 1.986 Inch Diameter - 1.16 Inch Depth $25.16 for 2 sets (4 bearings, 2 seals & 2 caps) from Amazon

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Posted By:

Sofia mendez

Date Posted:

12/02/21

Purchased 1 years, 3 months, 15 days ago
Comments:

Most useless company ever. We got a van 7 months ago and we have not received license plates, handicap stickers (which were all paid for) have spoken with Melissa, Sandy and a gent... Continue Reading

lemen who has not helped and quit his job before figuring this out. We were told the van was smog which was a complete lie, we had to pay and do that ourselves! Finally we went to dmv to get it taken care of ourselves and the dmv said we needed the handicap paperwork which this company said they sent, we called this company and they can’t help bc it’s been over 6 months!!! Horrible experience would not recommend to anyone. Go to braunability!!!

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Value
Reliability
Likely To Recommend
Overall Satisfaction
Posted By:

Sofia mendez

Date Posted:

12/02/21

Purchased 1 years, 3 months, 15 days ago
Comments:

Most useless company ever. We got a van 7 months ago and we have not received license plates, handicap stickers (which were all paid for) have spoken with Melissa, Sandy and a gent... Continue Reading

lemen who has not helped and quit his job before figuring this out. We were told the van was smog which was a complete lie, we had to pay and do that ourselves! Finally we went to dmv to get it taken care of ourselves and the dmv said we needed the handicap paperwork which this company said they sent, we called this company and they can’t help bc it’s been over 6 months!!! Horrible experience would not recommend to anyone. Go to braunability!!!

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Value
Reliability
Likely To Recommend
Overall Satisfaction
Posted By:

unsatisfied customer

Date Posted:

12/12/21

Purchased 2 years, 7 months, 15 days ago
Comments:

Buy anywhere except Golden . Terrible customer service! My chair has broken down twice and I haven't had it two years yet. First time it broke Golden took care of it. Second tim... Continue Reading

e it broke, I had to take care of the repair. All it needed was a remote control, the repairman told me it needed a motor, ripped me off for $500. When it breaks again, it will be taken to the dump. The customer service people were rude and would not talk to me. They had a guy call me and he took care of it. That's how I got ripped off. He worked for Golden as an outside contractor. I am 76 years old and live on social security. Bad company, bad people and their chairs are horrible. Paid $1878.for this chair.

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Posted By:

Date Posted:

01/18/22

Purchased 7 months, 15 days ago
Comments:

Terrible customer service. The slippers I ordered never has made it to the destination. Everyday I call leave messages, emails wanting answers and a refund. No one ever returns cal... Continue Reading

ls! Be aware!

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