XP Medical, Inc

dan the diaper man

03/14/20

i would reccomend xp medical to abdl/diaper lovers and incontinent people .and xp customer service is awesome .i strongly reccomend the comfy dry 24/7 diapers they are both absorbant and truly comfterable.and for the diaper lover or abdl they are loud and crinkly and swell nicely great product !!!!!!

John

12/08/22

I ordered a pack of Betterdrys size large that their site said they had, because the other site I use was out of them. Was my First time using XP Medical, Well after days of not hearing anything I call then. They tell me they don't have the product and it's on back order. I let them know I need something Similar right away. The girl recommended Confidry 247. I say that will work. Not a brand I am a big fan of but I have used them and they work. I am told they are 4 dollars more. I explain I use a debit card and get paid every 2 weeks and at the time there is no money on the card and ask if they can maybe work something out with the 4 dollars? I am told she can't do that. I ask if there is anyone who can as I need something sent now and again I am told no. I have used Northshore Cares for years to get my supplies and they always bend over backwards to help me out. I called them once and told them I had an issue with some of the tapes on a brief once and they sent me a new pack without me even asking. They have Wave shipping and just always been helpful. XP Medical is clearly just business while Northshore Cares really does Care. For 4 dollars they lost a customer that might have used them for years. I think the only reason I was surprised is because of the great service Northshore Cares have given me over the years compared to how this was handled.